Hotel Accommodation and Flight Bookings

Official travel agency

SETAC has appointed Congrex Travel AG to serve as the official agent for travel and accommodation.

Congrex Travel AG
Association House
P.O. Box
4002 Basel / Switzerland

Tel.

+41 61 690 94 11

Fax

E-mail:

+41 61 690 94 14

setac@congrex.com

Travel and accomodation

Participants can either book their room online or return the completed Hotel and Flight Booking Form by email or fax. Each participant will receive a confirmation respectively a flight offer reflecting their request within 24 hours after receipt of the form.

Congrex Travel AG has block-booked rooms and negotiated rates in over 10 hotels of all categories in Gothenburg. Congrex Travel AG has visited all hotels and will inform participants on SETAC regarding location, standards, service and special requirements. Congrex Travel AG has also obtained reduced fares from airlines (including Low Cost Carriers).


Payment policy

Hotel bookings through the Hotel and Flight Booking Form: to guarantee your reservation a deposit of € 200 is required. Please include either a copy of your bank transfer, your credit card details or a cheque made payable to Congrex Travel AG. Hotel requests without payment cannot be accepted. Full payment is due on 15 March 2009.

Hotel bookings online: Full prepayment by credit card (Visa or Mastercard) is mandatory.

Flight bookings: Payment is due after acceptance of the flight offer at the time of ticketing.

Deadlines / Cancellation / Refund Policy

Hotel bookings can only be guaranteed until 15 March 2009. Thereafter, requests are still accepted, but hotel accommodation is subject to availability. After the mentioned deadline, a late reservation fee of € 30 applies.

If your hotel reservation is cancelled before 15 March 2009, the prepayment or deposit will be refunded less € 60 handling fee. If your reservation is cancelled after 15 March 2009 the deposit of € 200 is non refundable. Any change of hotel reservation will be subject to a handling fee of € 30. Changes or cancellations have to be made in writing to Congrex Travel AG. The hotel may charge no-show costs in the event of late arrival or early departure on the original booking dates.

Flight tickets are subject to restrictions. Depending on the type of tariff, cancellation or change fees apply. Such fees are imposed by the relevant service provider. Penalties vary from 0% to 100% of the selling price depending on the type of tariff. The rebooking and cancellation policy can be found on your personalised offer.